Case studies · Anonymised, with permission

Real Indian organisations, real outcomes

Privacy software customers tend to be private about their privacy software — and we respect that. The case studies below are anonymised by sector. The numbers, the timelines, and the outcomes are real, shared with the permission of the customer.

Banking·Anonymised

A mid-sized private-sector bank rolled out the consent ledger and DSR workflow across its retail customer base in 6 weeks

6 weeks

Time to live

1.2M+

Consents migrated

99%

DSR SLA hit rate

Challenge

The bank had a privacy notice that hadn't been updated in three years, no central record of consents, and a support team that had been informally fielding deletion requests with no audit trail. With the DPDP Act now in force, the General Counsel needed a defensible posture before the next regulatory review cycle.

Approach

We started with the consent ledger, integrated into the existing internet banking and mobile app sign-up flows. The DSR workflow followed two weeks later, with connectors into the core banking system, the CRM, and the marketing platform. The grievance officer module was wired in parallel.

Outcomes

  • Live consent ledger with 1.2M+ historical consents migrated and indexed
  • DSR workflow live with 99% of requests fulfilled within SLA in the first quarter
  • First regulatory query about a Data Principal complaint was answered with a single PDF export from the audit trail — 4 hours from request to response
Healthcare·Anonymised

A multi-city hospital network deployed the breach response and DPIA modules for sensitive patient data

7

Sites onboarded

14

DPIAs completed

<24h

Drill turnaround

Challenge

The network was handling daily patient data across 7 hospitals in 4 cities, with no uniform breach response process. A near-miss incident — where a misconfigured backup briefly exposed patient records to an internal vendor — convinced leadership that the existing “informally handle it” approach wasn't going to survive the next real incident.

Approach

The breach response module was deployed first, with a 3-day tabletop exercise across all 7 sites. The DPIA workflow followed for the high-risk processing activities (electronic medical records, lab results, telemedicine consultations). Legal and the medical directorate signed off on a unified response runbook.

Outcomes

  • First production drill completed within 4 hours of declaration; the team identified 11 process gaps in the post-incident review
  • DPIA register established for 14 high-risk processing activities, all signed by Legal and the DPO
  • Breach response time benchmark dropped from &ldquo;unknown&rdquo; to under 24 hours from declaration to first Board notification draft
Fintech·Anonymised

A digital lending platform stood up the full vendor risk register and Section 16 cross-border tracker in 4 weeks

87

Vendors registered

9

DPA gaps closed

3

Cross-border alerts active

Challenge

Like every fintech, the platform had a long tail of SaaS vendors processing personal data of borrowers — KYC providers, credit bureaus, communication services, analytics tools. Nobody could produce a list of which countries those vendors operated from, let alone which had data residency in India.

Approach

Bulk vendor import from the procurement system, followed by the DPDP clause checker on every existing Data Processing Agreement. High-risk vendors received the structured questionnaire. Cross-border tracking was wired into the live Section 16 notification feed.

Outcomes

  • Vendor inventory with 87 active processors and 23 sub-processors documented
  • 12 vendors flagged as missing required DPDP clauses; 9 renegotiated within 60 days
  • Real-time Section 16 alerts for 3 vendors hosted in countries on the active monitoring list

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