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Grievance RedressalSection 13

Grievance Officer Workflow

Receive, triage, escalate and resolve grievances within statutory SLAs. Audit trail to the Board.

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The problem

Section 13 of the DPDP Act gives every Data Principal the right to a grievance redressal mechanism. The 2025 Rules pin a specific response window. If you fail to respond, the Data Principal can escalate directly to the Data Protection Board — and you discover too late that the grievance email landed in a generic support inbox and was closed by a junior agent without privacy review.

What you get

Capabilities, not feature toggles

Every capability below is a working part of the AutoCops application — not a roadmap promise.

01

Dedicated intake

A public grievance form linked from your privacy notice. Each submission is timestamped, given a tracking ID, and routed to the configured Grievance Officer.

02

SLA enforcement

Each grievance has a deadline. The dashboard shows what's overdue, what's at risk, and what's on track. Missed deadlines trigger automatic escalation to the DPO.

03

Triage and routing

Classify each grievance by category (consent, deletion, accuracy, profiling, third-party sharing, breach). Route to the right operator based on category and severity.

04

Two-way communication

All correspondence with the complainant happens within AutoCops, threaded under the grievance ID. No more searching three different inboxes for the conversation.

05

Resolution PDF

When the grievance is resolved, AutoCops generates a resolution document with the chronology, the actions taken, and the final response. Sent to the complainant, archived for the Board.

06

Escalation to Board

If the complainant escalates to the Data Protection Board, the entire grievance file (intake, correspondence, actions, resolution) can be exported as a single PDF for the Board's investigation.

How it works

From zero to live in days, not months

  1. 1

    Receive

    The grievance form is filled and submitted. The clock starts.

  2. 2

    Acknowledge

    AutoCops auto-sends an acknowledgement with the tracking ID and the expected response date.

  3. 3

    Investigate

    The Grievance Officer reviews the complaint, queries the relevant systems (often via the DSR connectors), and forms a response.

  4. 4

    Respond

    The response is sent through AutoCops. The platform records the timestamp.

  5. 5

    Close or escalate

    If the complainant is satisfied, the grievance is closed. If they escalate, the export bundle is one click away.

Common questions

Things buyers ask in the demo

We already use Zendesk for support. Why should we use AutoCops for grievances?+

Support tickets and DPDP grievances have different legal weight. A grievance has a statutory deadline, requires a Grievance Officer in the loop, and may need to be exported for a regulator. Mixing them with regular support volume leads to grievances getting lost or missed. AutoCops keeps them in a dedicated workflow with the right defaults.

Ready to see it on your data?

Book a 30-minute walkthrough

Our compliance engineering team will show you grievance officer workflow live on your environment, with your data, in your timezone.

Book a demo →Take the free assessment

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